Gars Ry Privacy Policy

Scope of the Privacy Policy

This policy applies to all users of the app, including passengers, drivers, and other stakeholders. By using the app, you agree to the terms outlined in this privacy policy.

Voobah (Pty) Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of users of our e-hailing app Gars-Ry. This privacy policy explains how we access, collect, use, and share your information, as well as your rights regarding your data.

This privacy policy is available on our app’s store listing page & Google Play and within the app under the “Privacy Policy” section.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use any of our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at our all Apps unless otherwise defined in this Privacy Policy.

Entity Information

This app is developed and operated by Voobah (Pty) Ltd., which is listed as the developer in the Google Play Store. For inquiries related to this privacy policy, you can contact us via:
Email: support@voobah.co.za

INFORMATION COLLECTION AND USE

For a better experience, while using our Service, we will require you to provide us with certain personally identifiable information, including but not limited to

First Name
Last Name
Email Address
Phone Number

The information that we request will be retained by us and used as described in this privacy policy.

We do collect the following sensitive information when you use or Sign up on our App

We collect your location data to enable

Search vehicle location
Travel Route and Navigation
Real-time vehicle movement

The app use third party services for social login like Google and Apple Login that collect information used to identify you. We capture User email and Name from social login if user has chosen it to be disclosed while performing a social login.

Data We Access, Collect, Use, and Share

1. Types of Data Collected

Location Data:
The app accesses real-time location data from drivers and riders to facilitate e-hailing services.
- Drivers: Location data is continuously accessed to enable passengers to see where the driver is during the booking and trip.
- Riders: Location data is accessed to provide pickup and drop-off points.
Personal Information:
Includes names, contact details, and payment information (if applicable).
Device Information:
We collect information such as device type, operating system, and app usage patterns for troubleshooting and improving the app experience.

2. Purpose of Data Collection

To provide seamless e-hailing services by ensuring accurate pickup and drop-off locations.
To improve the app’s functionality and offer real-time tracking during rides.
To ensure rider and driver safety during transactions.

3. Data Sharing

We do not sell your personal information. However, we may share data in the following cases:

With Riders: Driver location data is shared with riders during the trip.
With Third-Party Service Providers: For payment processing or map integration.

As Required by Law: In response to legal obligations or governmental requests.

Data Handling Procedures

1. Security Measures

We implement industry-standard measures to protect your personal and sensitive information. These include encryption, secure servers, and limited data access controls.

2. Data Retention and Deletion

Retention: We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Deletion: Users can request the deletion of their data by contacting us at support@voobah.co.za.

LOG DATA

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Availability and Accessibility

This privacy policy is:

Clearly labeled as “Privacy Policy” for easy identification.
Hosted on an active, publicly accessible URL that is not geofenced or blocked.
Viewable in standard web browsers without requiring additional plug-ins or special handlers.

COOKIES

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

SERVICE PROVIDERS

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

SECURITY

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

LINKS TO OTHER SITES

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHILDREN’S PRIVACY

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

DELETE ACCOUNT

User can remove all their data from the system by deleting the account from profile page in mobile app.

Once you delete your account:

All your data will be purged from the system. Your profile image, email, phone number, social logins including Google login and all booking history, everything will be permanently removed.
Deleted user data and account are irrecoverable.

POPI Disclaimer

We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the

POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal

information which you have provided to us.

Why we collect Personal Information:

We collect personal information in order to liaise with you telephonically, via our website or email so that we may:

1. Respond to any query or comment received from you;

2. Inform you of new offers;

3. Enable us to process, validate and verify information and requests for the supply of goods and/or services;

4. For the purposes for which you specifically provided the information; and

5. Generally to improve your experience on our website.

Processing of Information

We will share your personal information:

1. In order to comply with applicable law or with legal process served on our company;

2. In order to protect and defend the rights or property of our company; and

Security Measures

We will:

1. Treat your personal information as strictly confidential;

2. Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

3. Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;

4. Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and

5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION,

WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A

RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF OUTSIDE OUR REASONABLE CONTROL.

Your rights

You have the right at any time to:

1. Rectify the Personal Information collected by us;

2. Object to the processing of Personal Information (subject to legislation);

3. Request the return or destruction of Personal Information (subject to legislation);

4. Lodge a complaint with the company.

The Personal Information processed by us is not routed/transferred to a third country or International organisation.

Background Location Permission

In order to provide seamless e-hailing services and ensure a smooth experience for both riders and drivers, our app requires drivers to enable background location access to “Always On”. This permission is necessary for the following reasons:

Real-Time Location Tracking for Riders:
The app uses your background location to display your real-time location to riders when they book a taxi. This enables accurate pickup points and ensures riders can view the location of available drivers nearby.
Driver Availability:
Background location access ensures that drivers remain visible on the platform even when the app is running in the background. This allows riders to book rides with confidence, knowing that drivers are available when needed.
Seamless Operations:
Continuous location updates help optimize routing, reduce waiting times, and improve the overall efficiency of the service.

By enabling “Always On” background location, drivers play a crucial role in maintaining the functionality and reliability of the platform. If this setting is turned off or restricted, the app may not function as intended, leading to disruptions in service.

For questions or assistance regarding location settings, drivers can contact our support team at support@voobah.co.za.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Users will be notified of significant changes via the app or email.

For questions or concerns about this privacy policy, contact us at:
Email: support@voobah.co.za

This privacy policy complies with the requirements set forth by Google Play Store and reflects our commitment to protecting user privacy.

Would you like to review or modify specific sections before finalizing it?

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2024-21-24

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Users will be notified of significant changes via the app or email.

For questions or concerns about this privacy policy, contact us.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

support@voobah.co.za